Months after the Department of Veterans Affairs told Congress it expected its processing time for veterans' disability claims to drop, agency internal reports show little or no progress.
Records show that the department is struggling in its attempt to reduce veterans' waiting time, in part because VA employee productivity nationwide is only three-quarters of what is expected. In some regional offices, it is far lower.
The delays mean tens of thousands of veterans who were injured serving the country are waiting far longer to have their cases decided than lawmakers - or even the VA - would like. The waiting-time measure is one of the agency's key goals to show how well it is serving veterans.
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