NPR Ombudsman on The Connection

Jeffrey Dvorkin is in the business of complaints and gripes and whines and rants. After all, it's his job. As the ombudsman for National Public Radio, he investigates and then responds to listener's questions and comments -- on anything from the war in Iraq, to covering the Bush administration, to the use of proper grammar.
Dvorkin aims to be that direct link between NPR and its listeners. At a time when the news media is under increased scrutiny, Dvorkin says NPR needs its own set of internal ears as a way of listening to critics and then responding. Whatever NPR used to be, it's changing, and the more the audience grows, the more NPR adapts and at the end, the listeners simply expect more. NPR's ombudsman Jeffrey Dvorkin on the news, on criticism, and on public radio today.